Refund & Cancellation Policy

1. How Akeshaa Reservations Work

Akeshaa coordinates neighborhood home-service days by bringing together homeowners who need similar services. Some service days require a minimum of 8 participating homes before the route can be confirmed.

When booking, customers pay the reservation deposit displayed at checkout. The deposit is credited toward the final service price.

2. If the Minimum Number of Homes Is Not Reached

If the required minimum number of reservations is not reached by the stated deadline, the service day may be cancelled.

In that case, customers will receive a full refund of their reservation deposit.

3. Final Pricing and Confirmation

Once sufficient reservations have been received and a provider and service route have been confirmed, Akeshaa will communicate the final price, service scope, and expected arrival window.

Customers will have the opportunity to review the final price before proceeding. If Akeshaa cannot provide the service at or below the price communicated for the booking, the customer may decline and receive a full refund of the deposit.

Any additional work or charges outside the agreed service scope require customer approval before that work begins.

4. Customer Cancellations

Customers may cancel their reservation and receive a full refund of the deposit if they cancel at least 48 hours before the scheduled service day.

For cancellations made less than 48 hours before the service day, the deposit may be retained to cover coordination and scheduling costs, except where a refund is required by law or under another provision of this policy.

Once the remaining balance has been paid, any refund will depend on the timing of the cancellation, whether the service has begun or been completed, and the circumstances involved.

To cancel, contact us using the details at the end of this policy.

5. If Akeshaa or the Provider Cancels

If Akeshaa cancels the service day, or the assigned provider cannot perform the confirmed service and a suitable replacement is not arranged, customers will receive a full refund of payments made for the unperformed service.

If the service is rescheduled, customers will be informed and given the available options. Customers who cannot accept the revised arrangement may request a refund for the cancelled service.

6. If the Provider Cannot Complete the Service

If a provider discovers that the property requires work outside the agreed service scope, the provider must explain the issue before performing additional work. No additional charge should be incurred without the customer's approval.

If the originally agreed service cannot be completed, Akeshaa will work with the customer to determine an appropriate resolution, which may include rescheduling or a refund for the unperformed service.

7. How Refunds Are Processed

Approved refunds will generally be returned to the original payment method. Processing times depend on the payment processor and the customer's financial institution. Refunds may take approximately 5–10 business days to appear after processing.

If you have not received your refund after that period, please contact us.

8. How to Request a Cancellation or Refund

Please contact:

Akeshaa
Email: hello.akeshaa@gmail.com
Website: https://akeshaa.com

Include your name, the service booked, the scheduled service date, and your booking confirmation details so we can locate your reservation.

9. Contact and Policy Updates

Akeshaa may update this policy as our booking and service processes evolve. The current version will be posted on this page with its effective date.

Nothing in this policy limits rights that customers have under applicable law.